12.3 Workload Management
Training Objective
To manage workload effectively within an en-route sector.
Key Knowledge
- Workload vs traffic count
- Tactical vs strategic workload
- Cognitive limits
Operational Application
Controllers shall:
- Maintain workload within safe limits
- Prioritise tasks effectively
- Anticipate workload increases
1. Overview
Workload is determined by complexity, not just the number of aircraft.
2. Core Content
2.1 Tactical Workload
- Immediate control actions
- Conflict resolution
2.2 Strategic Workload
- Planning ahead
- Flow management
2.3 Workload Drivers
- Crossing traffic
- Climb/descent profiles
- Speed differences
- Weather
3. Procedures
3.1 Workload Management
- Controllers shall simplify traffic where possible
- Early action shall reduce workload
4. Standards
- Controllers shall maintain situational awareness at all times
5. Notes
- High workload reduces decision-making quality